The Client

The client is a payment provider of institutional-grade digital asset custody and wallet infrastructure, with speciality in Multi-Party Computation technology and regulatory compliance. Their solutions are catered towards businesses looking to bridge legacy banking and modern digital finance. They serve over 200 institutional clients, including hedge funds and exchanges.

Industy Type

Financial Services

Work Type

Email Campaign

Duration

2 Months

Project Type

NDA

FI campaign hero image

The Brief

The client had developed a new high-performance on-ramp/off-ramp solution on the platform, and wanted to leverage the brand’s upcoming anniversary as a strategic catalyst for launching the product. The objective was to position this product as the definitive tool for global payment agility and instant liquidity, targeting high-intent decision-makers. By integrating exclusive anniversary benefits into a email marketing campaign, the brief aimed to transform a brand milestone into a conversion lead generation engine, securing commitment from top-tier prospects.

The Task

The email campaign consisted of three phases over a 5-week launch window. Each phase had a unique objective, creative direction, and sending frequency apart from the standard newsletter. The subscriber list was also reviewed and segmented, allowing for more targeted variants and tailored messaging.

Email Development and Production

  • Developed the approach and copy tailored to segment decision-makers
  • Designed custom hero imagery and supporting graphics to align the product launch with the anniversary branding
  • Create a 6-part email sequence and responsive templates for cross-device compatibility
  • Audited workflows for national marketing regulations (Consent, CAN-SPAM/GDPR, and Unsubscribe mechanisms)

Pre-launch teaser (Week 1 to 2)

  • Email 1: Teaser on milestone and new product
  • Email 2: Sneak peek on new product benefit

Anniversary Week (Week 3)

  • Email 3: Launch Day
  • Email 4: Post 2 days report

Post-event (Week 4 to 5)

  • Email 5: Final Call
  • Email 6: Thank You

The Outcome

2,000+

Emails sent

99.1%

Deliverability rate

40.3%

Average open rate

2.5%

Click-through rate (Teaser)

4.8%

Click-through rate (Launch)

1.6%

Click-through rate (Post-event)

120+

High-intent visitors

18%

MQL-to-SQL Conversion

<0.1%

Unsubscribe rate

Other Work